Refunds & Returns Policy

Returns Eligibility

Customers may request a return within 7 days of receiving their order, provided the item:

• Is unused and unopened
• Is in its original packaging
• Is in resellable condition
• Has not been tampered with or damaged after delivery

Non-Returnable Items

Due to hygiene and personal care regulations, Baardsmith cannot accept returns or exchanges for:

• Opened beard oils or grooming products
• Used products
• Custom scent blends or personalised products
• Products damaged through misuse or improper storage

Refund Process

Once the returned product has been received and inspected, Baardsmith will notify the customer regarding the approval or rejection of the refund request.

Approved refunds will be processed back to the original payment method within a reasonable processing period depending on the payment provider or bank.

Restocking Fee

Approved returns may be subject to a 20% restocking fee to cover inspection, handling, repackaging, administration, and payment processing costs.

Shipping fees are non-refundable unless the incorrect product was supplied or the item arrived damaged due to courier handling.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact Baardsmith within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging
• A description of the issue

Baardsmith will assess the issue and arrange a suitable resolution where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect or damaged item supplied by Baardsmith.

We recommend using a trackable courier service when returning products, as Baardsmith cannot guarantee receipt of untracked return shipments.

Contact Baardsmith

For any refund or return requests, please contact:

Email: forge@baardsmith.co.za